Anyone who has received a citation in Hagerstown and paid it online knows that there is an additional processing fee, or convenience fee, that is added to the charge.
This charge is unique to those who pay their tickets online.
The money collected from that processing fee goes directly to Lexis-Nexis Payment Solutions.
Contrary to popular belief, the charge does not go back to the city or county.
Heather Aleshire of Hagerstown Police Department said, “you are paying for the online service, the company that is helping you take in the money. typically that is what the companies will do, they charge fees to businesses that are using their online service .”
Instead of paying a ticket online, people who receive a violation can pay also their ticket by mail or by going to city hall.