West Virginia Attorney General reaches settlement with Frontier

WEST VIRGINIA - Frontier Internet customers in West Virginia can expect a drop in their bill thanks to an approximate $160 million settlement between the company and the West Virginia Attorney General's Office.

Attorney General Patrick Morrisey released the details of what he says is the largest, independently negotiated settlement in West Virginia history.

Morrisey says his office first began investigating Frontier after they received multiple complaints from customers.

He said his office found customers were paying for "up to 6 Mbps" speeds, but were only receiving 1.5 Mbps or lower.

To fix this problem, the settlement states that Frontier must invest $150 million into upgrading its infrastructure.

Additionally, the settlement requires Frontier to spend $10 million on reducing affected customer's monthly bills – reducing their monthly bill to $9.99 a month per customer - and $500,000 as a payment to the state's Consumer Protection Fund.

Morrisey said the required revisions will cost Frontier an estimated $6.25 million a year, but that number is expected to shrink with time.

According to Morrisey, an estimated 28,000 customers will benefit from the reduced bills, and the other customers outside the affected area will see positive effects through increased internet speed.

Frontier expects to finish the upgrades in a three year period, and customers should see reductions in their bill within the next two billing cycles.

By reaching a settlement rather than filing a lawsuit, Morrisey said the state taxpayers saved money and are guaranteed a positive outcome.

Frontier will not admit any wrongdoing as part of the settlement, Morrisey said. 

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